RedwoodHardware

Redwood Hardware GmbH (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at redwoodhardware.com or make a purchase from us. We comply with the EU General Data Protection Regulation (GDPR) and German data protection laws.

Information We Collect

We collect information that you provide directly to us, including:

• Account information: name, email address, password when you create an account
• Order information: shipping address, billing address, phone number, email address
• Payment information: we do not store credit card numbers; bank transfer details are processed securely
• Communications: messages you send us through our contact form, email, or phone

We also automatically collect certain information when you visit our website:

• Device information: browser type, operating system, IP address
• Usage data: pages visited, time spent on site, referring website
• Cookies: see our Cookie Policy for details

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and payment instructions
• Communicate with you about your account or orders
• Respond to your inquiries and customer service requests
• Improve our website, products, and services
• Detect, prevent, and address fraud or technical issues
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: shipping carriers, payment processors, and hosting providers who assist in operating our business
• Legal compliance: when required by law, regulation, or legal process
• Business transfers: in connection with a merger, acquisition, or sale of assets
• Protection: to protect the rights, property, or safety of Redwood Hardware, our customers, or others

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure server infrastructure, and access controls for our systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order records are retained for a minimum of 7 years for tax and accounting purposes. You may request deletion of your account at any time by contacting us.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at privacy@redwoodhardware.com or call +49 40 555-RWHW.

GDPR Rights (EU Residents)

If you are a resident of the European Union, the General Data Protection Regulation (GDPR) provides you with additional rights regarding your personal information, including the right to access, rectify, erase, restrict processing, data portability, and to object to processing. You also have the right to lodge a complaint with your local data protection authority. We do not sell personal information. To make a request under the GDPR, contact us at the information above.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@redwoodhardware.com
• Phone: +49 40 555-RWHW
• Mail: Redwood Hardware GmbH, Industriestraße 45, 20095 Hamburg, Germany